Chapter :- 10 Basics of E-commerce

Buzz Keyword

1. E-commerce or Electronic commerce: This is the process by which businessesmen and consumers buy and sell goods and services through an electronic medium.

2. Web spoofing: It occurs when an attacker creates a convincing but false copy of a website.

3. Cyber squatting: This is an activity in which an attacker purchases or uses the existing domain name which belongs to well-known organisations or personalities.

4. Social networking: This is an online platform to make friends and increase social contacts

5. Blogs: This is a frequently updated online personal journal or diary.

6.Mobile applications or mobile apps :- These are applications developed for small handheld devices ach as smartphones and tabs.

Fill in the blanks

1. Cyber squatting is also known as Domain squatting

2. Mobile applications are applications developed for small handheld devices.

3. Digital wallet serves as an electronic version of a physical wallet.

4. Video conferencing feature of the Internet allows two people to see and talk to rack other over the computer.

5. Web spoofi ng occurs when an attacker creates a convincing but false copy of a website

State Whether True or False

1. In e-commerce, if the product is damaged on the way, the business house has to beat the cost True

2. E-commerce websites do not do any transactions during national holidays False

3.E-mail spamming is beneficial for the consumers. False

4. Companies have to offer their products at competitive rates for online transactions. True

5. Online e-commerce sites do not provide the facility of customer reviews False

Multiple Choice Question

1. The payment systems in e-commerce are

(i)Cash on delivery

(ii)Credit/Debit cards

(iii)Digital wallet

(iv) All of the above

2.The abbreviation QR Code stands for

(i) Quick Read Code

(ii)Quick Response Code

(iii)Quite Random Code

(iv)Quick Random Code

3. The advantage of e-commerce for consumers is

(i)desired product is difficult to search.

(ii)products are not delivered to the preferred address.

(iii)products are available at competitive prices

(iv) products are never delivered on time.

4. E-commerce ethical issues are
(i) E-mail spamming and privacy invasion

(ii)Cyber squatting and web spoofing

(iii) Both (i) and ()

(iv) Neither of the above

5. When companies buy products online, from other companies, this is known as

(i)B2B

(ii)C2B

(iii)C2B

(iv)C2C

Match the following

Answer briefly

1. Define e-commerce.
Ans :- E-commerce or Electronic commerce is the process by which businessesmen and consumers buy and sell goods and services through an electronic medium.

2.What are QR codes!
Ans :-Quick Response Code is a two-dimensional bar code to present information in a way that computers can read and humans cannot.

3.How is web spoofing different from cyber squatting?
Ans :-Web spoofi ng occurs when an attacker creates a convincing but false copy of a website. Cyber squatting is an activity in which an attacker purchases or uses the existing domain name which belongs to well-known organisations or personalities.

4. Why is it advisable to check the delivered products immediately?
Ans :- If the product is damaged on the way, the business house has to bear the cost.

5. What is the difference between Business to Consumer and Consumer to Business mold e-commerce!
Ans :- B2C refers to selling of products by companies to individual consumers. C2B refers to the business model in which consumers can offer products and services to companies, and the companies pay the consumers

6. What security measures are taken for online transactions using credit/debit cards?
Ans :- Security features like the CVV number, password protection, OTP (one time pin) assist to safeguard the transactions.

7. What are the benefits of video conferencing?
Ans :- It is widely used for business meetings, educational training and instructions.

8. How can we use blogs in our daily lives?
Ans :- Blogs can provide information on various topics like hair tips, up-to-date news, technical information, political rumor, gets people involved in volunteering, advice on investments as well as topics like cooking, health, gardening, sport, etc.

9.How is the B2C e-commerce beneficial for consumers?
Ans :- Every product is available at the click of a mouse. Online” e-commerce sites provide the facility of customer reviews. Payments can be done in various ways.

Answer the following

1. What are the payment options for e-commerce!

Ans :- Cash on delivery,payment through credit card or debit card, and EMI (equal monthly installment) for big amounts.

2. Compare the advantages of e-commerce for consumers with the advantages for business.

Ans :- Advantages to consumers:

1. Every product is available at the click of a mouse.

2. online portal is giving the same product in the least price.

3. Payments can be done in various ways.

Advantages to business

1. The business is online 24 × 7, 365 days

2. The customer base is not limited to the neighbourhood of the shop or nearby areas.

3.The business houses do not have to worry about the location of the shop.

3. What are the different types of e-commerce?

Ans :- B2B (Business to Business), B2C (Business to Consumer), C2C (Consumer to Consumer), C2B (Consumer to Business).

4. What role does the digital wallet play in e-commerce?

Ans :- Digital wallet helps to complete the transaction with the e-commerce sites for the consumers, without using actual cash.

5. What are the reasons for the rapid growth of mobile applications!

Ans :- With installed mobile applications it is easy to send notifi cations to the users. The mobile apps use the existing features of the mobiles like camera, contact list, GPS, etc. Companies have personalised communication with the consumers.

6. What care should be taken while using social networking?

Ans :- We should not be over friendly or disclose our personal details to strangers. We should always be careful about posting our photographs on these sites. We should not get addicted to be on these sites and neglect our family or studies.

7. Discuss the pros and cons on posting personal photographs on a social networking site.

Ans :- Posting personal photographs helps people to search you but the disadvantage is that your photograph can be seen by others as well and they can misuse it.